Refund Policy

At Khaled Al Theeb Economics and Accounting (FZE), we are committed to providing our clients with top-quality services and exceptional customer experiences. We strive to ensure that every client is satisfied with the services they receive. However, we understand that there may be instances where a refund is necessary. This refund policy outlines the conditions under which refunds may be considered.

1. Refund Eligibility:

1.1 Service Non-Delivery: In the unlikely event that we are unable to deliver the agreed-upon services due to unforeseen circumstances or any other reasons, the client will be entitled to a full refund of any payments made.

1.2 Duplicate Payments: If a client inadvertently makes duplicate payments for the same service, they are eligible for a refund of the duplicate payment amount, after submitting the proof documents such as invoice and payment receipt.

2. Refund Request Process:

2.1 Contact Us: To initiate a refund request, the client must contact our customer support team at / +971543004345 within 2 days of the service delivery date or the payment date, whichever is later.

2.2 Provide Details: The client must provide detailed information about the reason for their refund request, including relevant documentation and evidence supporting their claim.

2.3 Review Process: Our team will thoroughly review the refund request and the provided information to determine its eligibility. This process may take up to 15 days from the date of the initial refund request.

3. Refund Decisions:

3.1 Approved Refunds: If the refund request is deemed eligible and approved, the client will be notified, and the refund amount will be processed within 30 days from the date of the approval notification. The refund will be issued using the same payment method used for the initial transaction unless otherwise agreed upon by both parties.

3.2 Partial Refunds: In some cases, a partial refund may be granted if only a portion of the services delivered is deemed unsatisfactory or if specific services were not provided.

3.3 Denied Refunds: If the refund request does not meet the eligibility criteria outlined in this policy, it may be denied. In such cases, the client will be informed of the reasons for the denial.

4. Non-Refundable Services:

4.1 Completed Services: Refunds will not be provided for services that have been fully completed and delivered to the client.

4.2 Third-Party Expenses: Any expenses incurred by [Economics and Accounting Company Name] on behalf of the client, such as software licenses, third-party consulting fees, or other out-of-pocket expenses, are non-refundable.

5. Changes to the Refund Policy:

We reserve the right to update or modify this refund policy at any time without prior notice. Clients are encouraged to review this policy periodically for any changes. The date of the last update will be mentioned at the beginning of this page.

If you have any questions or concerns about our refund policy, please contact our customer support team at / +971543004345.

Last updated on: July 1st, 2023